Management News Blog Posting 7 - Knowledge Management: November 9, 2007
Management News Blog posts insightful comments on the latest international news that render us taken-aback in the domain of the management facet of life.
Management-News Blog: Knowledge-Management News
Knowledge Management Supports Companies, People:
November 1, 2007 by Jerry Ash
When knowledge-management became a hot topic in the 1990s, management assumed the purpose of KM was to codify the human knowledge asset--that which was held in people's heads.
Intellectual capital was not a new idea, but most companies either didn't see it valuable enough to try to manage or thought of it as something to be converted to "property" to be owned and stashed away in the company safe, to be guarded and litigated over.
To add to the company "treasure chest," systems were set in motion to mine human knowledge, capture it and transfer it from tacit to explicit, transforming an intangible resource held by people into tangible documents owned by the company.
The approach was laughable. It is impossible to "capture" even a fraction of one percent of what one person knows let alone an entire work force.
The latest generation of knowledge strategy focuses on KM as a process -- a change in the way we work. The purpose remains the enhancement of the critical success factors of an organization, but added is the intellectual growth of people whose careers depend on personal success in multiple jobs.
In the new approach, people don't give up what they know, but they do engage in a constant exchange of knowledge through collaborative work. In a group setting, you exchange knowledge with several others and walk away with more knowledge than you brought. The result is a growth of common knowledge for the organization and personal knowledge for the individual.
In this kind of environment, corporate knowledge loss is not so severely impacted by turnover, and departing individuals are better equipped to compete on the knowledge market. And yes, indeed, there is a knowledge market.
Management News Blog Comment:
Knowledge management is a dynamic process of an open interaction among the people who 'know'.
It's immaterial whether they know right or they know wrong.
They just know, and it's this knowing only that makes them interact with others in order to put their knowledge into action collaboratively, which in turn tells them if what they knew was right or wrong.
It's a self-correcting procedure. The collective knowledge grows toward the right direction.
Collectivizing individual pieces of knowledge into a dynamic whole of human intelligence through interaction and collective action is what we call knowledge management.
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